{"id":4383,"date":"2016-01-21T08:00:14","date_gmt":"2016-01-21T06:00:14","guid":{"rendered":"https:\/\/www.ideematic.com\/actualites\/?p=4383"},"modified":"2018-04-05T14:19:39","modified_gmt":"2018-04-05T12:19:39","slug":"helpdesk-de-lassistance-pour-vos-clients","status":"publish","type":"post","link":"https:\/\/www.ideematic.com\/actualites\/2016\/01\/helpdesk-de-lassistance-pour-vos-clients\/","title":{"rendered":"Helpdesk, de l’assistance pour vos clients"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]Dans le cadre de la gestion de vos clients<\/strong>, les centres d’assistance ou de services (helpdesk en anglais) sont incontournables pour une entreprise. Si vous voulez rester proche de vos clients, \u00e0 l’\u00e9coute de leurs remarques et r\u00e9clamations et prompts \u00e0 l’am\u00e9lioration de vos produits et services, il vous faudra vous \u00e9quiper.<\/p>\n

Du centre d’appel classique \u00e0 l’application web m\u00e9tier<\/h2>\n

Tout d’abord, un support d’assistance standard par email, t\u00e9l\u00e9phone ou fax devra \u00eatre disponible mais aussi et surtout, une plateforme \u00ab\u00a0self Care\u00a0\u00bb<\/strong>. Cette derni\u00e8re sera disponible gr\u00e2ce \u00e0 une connexion classique sur le web. Elle vous permettra d’all\u00e9ger le travail de votre centre d’appel et d’\u00eatre disponible 24h\/24h.<\/p>\n

Comment cela fonctionnerait-il ?<\/h3>\n

Une facilit\u00e9 d’utilisation :<\/h4>\n

Les clients\/utilisateurs pourront se connecter \u00e0 un site web qui leur fourniront pas \u00e0 pas des r\u00e9ponses \u00e0 leurs questions. Ils n’auront plus \u00e0 errer dans les m\u00e9andres d’une FAQ compliqu\u00e9e et incompl\u00e8te. Un moteur de recherche performant, des guides interactifs pourront r\u00e9pondre \u00e0 la grande majorit\u00e9 de leurs questions d’une mani\u00e8re cibl\u00e9e.
\nDerri\u00e8re ce site web, il y aura une application web qui peut \u00eatre cr\u00e9\u00e9e pour vous sur mesure<\/strong> par une agence web. Vous pouvez bien entendu opter pour des logiciels tout faits qui vous sont propos\u00e9s \u00e0 la vente mais ils ne r\u00e9pondront pas \u00e0 vos besoins tout \u00e0 fait particuliers.<\/p>\n

L’application web pourra g\u00e9rer gr\u00e2ce \u00e0 votre expertise m\u00e9tier l’ensemble des requ\u00eates, r\u00e9clamations du client et solutions. Elle sera facile d’utilisation mais aussi flexible pour pouvoir \u00eatre \u00e9volutive<\/strong> et constamment enrichie d’informations issues de cas particuliers. Car vous devez pouvoir \u00eatre r\u00e9actif et couvrir toutes les possibilit\u00e9s.<\/p>\n

Coh\u00e9rence de la communication au sein de votre entreprise :<\/h4>\n

Par ailleurs, l’application devra \u00eatre connect\u00e9e \u00e0 votre syst\u00e8me central d’information, \u00e0 votre application de gestion de clients<\/strong> pour qu’aucune donn\u00e9e ne soit perdue. Tout ce que fait ou demande le client sur le site devra \u00eatre tra\u00e7able pour vous permettre d’am\u00e9liorer votre aide et votre offre en amont.
\nAinsi, le traitement des cas particuliers n\u00e9cessitant tout de m\u00eame un traitement par le centre d’appel classique sera facilit\u00e9. Gr\u00e2ce \u00e0 la parfaite collecte des informations recherch\u00e9es par le client\/utilisateur, l’expert sera \u00e0 m\u00eame de traiter la requ\u00eate sans lui redemander le probl\u00e8me de A \u00e0 Z.<\/p>\n

De plus, l’application peut vous permettre de mettre en place des enqu\u00eates de satisfactions<\/strong> qui am\u00e9lioreront d’autant plus la connaissance et la gestion de vos clients.
\nL’int\u00e9gration de toutes ces informations vous permettra de toujours plus capitaliser vos exp\u00e9riences et savoir-faire et de d\u00e9velopper votre expertise et votre place sur le march\u00e9 de la concurrence<\/strong>.<\/p>\n

Flexibilit\u00e9, \u00e9volutivit\u00e9 tels sont les ma\u00eetres mots d’une application web<\/a> qui sera con\u00e7ue sur mesure par votre agence \u00e0 un prix tout \u00e0 fait abordable. Elle vous permettra des gains de temps et d’argent.
\n[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text]Dans le cadre de la gestion de vos clients, les centres d’assistance ou de services (helpdesk en anglais) sont incontournables pour une entreprise. Si vous voulez rester proche de vos clients, \u00e0 l’\u00e9coute de leurs remarques et r\u00e9clamations et prompts \u00e0 l’am\u00e9lioration de vos produits et services, il vous faudra vous \u00e9quiper. Du centre d’appel […]<\/p>\n","protected":false},"author":13,"featured_media":4386,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[29],"tags":[],"class_list":["post-4383","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-developpement-web"],"acf":[],"yoast_head":"\nHelpdesk, de l'assistance pour vos clients - Id\u00e9ematic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ideematic.com\/actualites\/2016\/01\/helpdesk-de-lassistance-pour-vos-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk, de l'assistance pour vos clients - Id\u00e9ematic\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]Dans le cadre de la gestion de vos clients, les centres d’assistance ou de services (helpdesk en anglais) sont incontournables pour une entreprise. 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